Frequently Asked Questions

General

What paper do you use?


Our posters are printed on 192 g/m2 acid-free matte paper to not only look great, but last a lifetime.




What frame do you use?


Alder, Lightweight, semi-hardwood frame from renewable forests. Thick Frame - 0.75". We use Acrylite front protector to protect the drawings and adding hanging hardware to the package as well.




Who has created the illustrations?


The illustrations are created by our super talented artists.





Shipping

Where do you ship from ?


We are shipping from couple of fulfilment centers located in Europe and USA. For Israeli customers - we print, frame and ship in Israel.




How long does the delivery take?


The time until delivery is consisted from fulfillment time and shipping time.
Our drawing and fulfilment time is usually 1-3 business days. Israel standard shipping time is 2-4 business days USA standard shipping time is 2-4 business days Worldwide standard shipping time is 5-10 business days You can also choose to pick-up your package directly from us (Israel only).




Do you ship to my country and what are the shipping costs?


We offer free worldwide shipping for all orders. You are welcome to contact us for more details at info@lifesketches.shop





Payments

What payment options do you offer?


You can pay with PayPal / BIT / Paybox / Pay. Please note that the payment options vary depending on which country you're from.




Do I need to pay taxes?


No, taxes are included in the item price.




Can I cancel my order?


If for some reasonyou have a change of heart and want to cancel your order make sure to get in touch with us up to 6 hours after you have placed your order. Unfortunately, we cannot cancel an order that has already been drawn, printed or shipped.





Returns & Refunds

Can I return my item?


As customized items are not subject to returns, we usually do not accept returns unless the items are either faulty or damaged. We understand that each case is different so please get in touch with us via info@lifesketches.shop We unfortunately do not offer free returns, and do not cover shipping costs.




I would like to make a complaint, how may I do that?


All complaints (damaged or defective items) should be made within one week from the received delivery. Complaints should be sent to info@lifesketches.shop Please include an image of the product as well as of the package.




My item is damaged, what should I do?


We are sad to hear that your order is not in the perfect condition we always strive to deliver. This is really something we try our best to prevent by using the best shipping and delivery partners possible. However, sometimes accidents do happen during shipping. Please send us images of your damaged item to info@lifesketches.shop and we will handle it as soon as possible.





Orders

How many figures can be in the illustration?


The illustration pricing is based on up to 2 figures in an image. You can choose more on the prodct page and the price is accordingly.




Do I have the option to review before delivery?


Yes! We are working fast, and we are drawing as close to the original. Once your illustration is ready we will send it to you for final approval. If needed we can make small changes to the illustration. Unfortunately we can not refund payments due to regret.




Can I cancel my order?


If you for some reason have a change of heart and want to cancel your order make sure to get in touch with us up to 6 hours after you have placed your order. Unfortunately, we cannot cancel an order that has already been drawn, printed or shipped.




I've made a mistake in my order, can you change it?


You can make changes to it up to 6 hours after you have placed your order. please get in touch with us via info@lifesketches.shop




What do I do if my address is wrong?


If for some reason the address is incorrect, write us an email to info@lifesketches.shop as fast as possible so that we can change the address on our end. However, be aware that we cannot change the address once the package has been shipped from our site!





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